Refund and Return Policy
Refund and Return Policy for Batuk Consultancy and Networking Private Limited (batukconsultancy.com)
1. Refund Policy
At Batuk Consultancy, we strive to provide high-quality financial services, programs, and products. However, if you are not satisfied with your purchase or the services rendered, we offer a refund policy as outlined below:
1.1 Services
Refunds for services rendered, such as financial consulting or training programs, will be assessed on a case-by-case basis. Please contact our customer support team at consultwithbatuk@gmail.com within 3 days of receiving the service to request a refund. We will review your request and determine eligibility based on the nature of the service and the circumstances.
1.2 Products
If you have purchased physical products, such as books or training materials, and wish to initiate a refund, please follow the guidelines below:
- You must contact our customer support team at consultwithbatuk@gmail.com within 7 days of receiving the product to request a refund.
- The product must be returned in its original condition, unused, and in the original packaging.
- You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.
- Once we receive the returned product and verify its condition, we will process the refund within 14 days
Please note that we reserve the right to refuse a refund if the product or service does not meet the specified conditions or if the request is made outside the designated timeframe.
2. Return Policy
If you have received a defective or damaged physical product, please contact our customer support team at consultwithbatuk@gmail.com within 3 days of receiving the product. We will provide instructions for returning the item, and upon verification of the defect or damage, we will offer a replacement or issue a refund, including any associated shipping costs.
3. Exceptions
The following items are not eligible for return or refund:
- Digital products, including downloadable e-books, software, or online courses, once accessed or downloaded.
- Services that have been fully rendered or completed, except as specified in section 1.1.
- Products that have been used, altered, or damaged by the customer.
4. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at consultwithbatuk@gmail.com.
Please note that by using our services or purchasing our products, you acknowledge that you have read, understood, and agreed to this refund and return policy. If you do not agree with any part of this policy, please refrain from using our services or making a purchase.